Dell PowerProtect Data Domain System Manager Login Failed While SSH Login Works – Troubleshooting an Expired HTTPS Certificate
Dell PowerProtect Data Domain System Manager Login Failed While SSH Login Works – Troubleshooting an Expired HTTPS Certificate Introduction While managing a Dell PowerProtect Data Domain appliance, you may encounter a confusing situation where the same sysadmin credentials work successfully through SSH , but the credentials appear to fail when logging in to Data Domain System Manager (DD System Manager) through the web browser. At first, this can look like a password or user-account problem. However, the authentication credentials may be perfectly valid. In this case, the actual root cause was an expired HTTPS certificate used by the Data Domain web interface. This article explains how to troubleshoot this issue systematically and how to safely identify and resolve an expired HTTPS certificate. Problem Statement The issue was: SSH login was successful, but DD System Manager login was not working with the same credentials. The initial assumption could be: Incorrect password Lo...